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Handle cases efficiently and capture knowledge
Dynamics 365 Customer Service is a tool for handling matters efficiently and capturing knowledge about them. Discover a complete solution for consistent and connected support in all channels.
Do you want to know more about Dynamics 365 Customer Service and how we can help you streamline case management?
Offer support with self-service
Manage and solve problems faster with the help of AI-based virtual administrators, freeing up time for administrators to deal with more complex problems.
Give customers direct access to your knowledge base with the right content at the right time and in the right channel.
Personalize customer service communication
Give administrators an overall view of customers’ profiles and their past interactions with your support team.
Multi-channel support with consistent, connected experiences in different channels via voice, chat, SMS, Facebook Messenger, WhatsApp, WeChat, Twitter DM and Line – all from a single desk for administrators.
Get a quick overview with a summary of the conversation, support history and the customer’s latest issues.
Optimize the service with useful insights
Built-in AI features identify new trends and automation capabilities among support topics, administrators, communication channels and knowledge management, which improves support.
Understand the customer’s interactions in real time with the help of attitude analyzes and translation. Give the administrators the context they need to steer the conversation towards a positive solution.
Gain useful insights about and better insight into how administrators and support topics affect the organization’s KPIs.
Help the knowledge managers to identify which knowledge articles are missing by understanding which topics the administrator is looking for to solve the customers’ problems.
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Our Mobility business area helps our customers with scalability throughout the life cycle.
System Development
We help our customers with planning and execution to ensure usability, further development and management.
Marketing & Communications
Comprehensive services in marketing, user experience & communication. Experts in UX, digital marketing & branding.
Brand Development & Design
Experts in brand development through innovation, brand strategy, digital transformation & design.
Artificial intelligence (AI)
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Interactive
Our business area Interactive helps customers create digital services, experiences and complete solutions.
Education
We provide one of Sweden's most reputable platforms for digital training and courses.
Cloud
Take advantage of cloud services from Microsoft Azure, Amazon Web Services, Google Cloud & local cloud providers.
Application Management
Complete solutions for total delivery within support, management, development, project management.
Modern Workplace
We create functioning digital workplaces with the employees in focus.
Digital Transformation
We help our customers meet their digital challenges with development in strategy, operations & business.
CRM
Automate & streamline your customer relationships by taking advantage of all possibilities of CRM platforms.
Business Intelligence
We help our customers make the right business decisions, based on data using the right BI-system.
Embedded Systems
We develop Embedded Systems that will take your product to the next level & generate business value.
Test & Quality Management
We help our customers test and set requirements for their products.
Information Security
We help our customers to grasp and secure the most important asset - the information.