Dynamics 365 Customer Service

Handle cases efficiently and capture knowledge

Dynamics 365 Customer Service is a tool for handling matters efficiently and capturing knowledge about them. Discover a complete solution for consistent and connected support in all channels.

Do you want to know more about Dynamics 365 Customer Service and how we can help you streamline case management?

Contact Us!

Offer support with self-service

Manage and solve problems faster with the help of AI-based virtual administrators, freeing up time for administrators to deal with more complex problems.

Give customers direct access to your knowledge base with the right content at the right time and in the right channel.

Personalize customer service communication

Give administrators an overall view of customers’ profiles and their past interactions with your support team.

Multi-channel support with consistent, connected experiences in different channels via voice, chat, SMS, Facebook Messenger, WhatsApp, WeChat, Twitter DM and Line – all from a single desk for administrators.

Get a quick overview with a summary of the conversation, support history and the customer’s latest issues.

Optimize the service with useful insights

Built-in AI features identify new trends and automation capabilities among support topics, administrators, communication channels and knowledge management, which improves support.

Understand the customer’s interactions in real time with the help of attitude analyzes and translation. Give the administrators the context they need to steer the conversation towards a positive solution.

Gain useful insights about and better insight into how administrators and support topics affect the organization’s KPIs.

Help the knowledge managers to identify which knowledge articles are missing by understanding which topics the administrator is looking for to solve the customers’ problems.

Read more about our other areas of expertise in CRM

Business Area

Dynamics 365 Sales

Support sales work at all levels of the organization with Dynamics 365 Sales. Activate & accelerate your digital sales by connecting people with processes.

Business Area

Microsoft Power Apps

Create apps quickly, for all devices, tailored to your business needs & connecting to your company's stored data using Mocrosoft Power Apps.

Business Area

Dynamics 365 Marketing

Automate marketing with Dynamics 365 Marketing. Communicate with customers one by one - but on a large scale, with Marketing Automation.

Business Area

Dynamics 365 Field Service

You can help service personnel out at the customer. Solve problems proactively using IoT before customers notice them.

Want to know more about Dynamics 365 Customer Service?

Leave your information and we will get in touch.

    Business Area

    App Development

    Our Mobility business area helps our customers with scalability throughout the life cycle.

    Business Area

    System Development

    We help our customers with planning and execution to ensure usability, further development and management.

    Business Area

    Marketing & Communications

    Comprehensive services in marketing, user experience & communication. Experts in UX, digital marketing & branding.

    Business Area

    Brand Development & Design

    Experts in brand development through innovation, brand strategy, digital transformation & design.

    Business Area

    Artificial intelligence (AI)

    There is enormous potential in AI technology. Keep your data organized & be creative. No limits how to streamline operations with AI.

    Business Area


    Our business area Interactive helps customers create digital services, experiences and complete solutions.

    Business Area


    We provide one of Sweden's most reputable platforms for digital training and courses.

    Business Area


    Take advantage of cloud services from Microsoft Azure, Amazon Web Services, Google Cloud & local cloud providers.

    Business Area

    Application Management

    Complete solutions for total delivery within support, management, development, project management.

    Business Area

    Modern Workplace

    We create functioning digital workplaces with the employees in focus.

    Business Area

    Digital Transformation

    We help our customers meet their digital challenges with development in strategy, operations & business.

    Business Area


    Automate & streamline your customer relationships by taking advantage of all possibilities of CRM platforms.

    Business Area


    We promote ideas, creativity and trade in our customers' businesses.

    Business Area

    Business Intelligence

    We help our customers make the right business decisions, based on data using the right BI-system.

    Business Area

    Embedded Systems

    We develop Embedded Systems that will take your product to the next level & generate business value.

    Business Area

    Test & Quality Management

    We help our customers test and set requirements for their products.

    Business Area

    Internet of Things

    We increase the connection between people and things.

    Business Area

    Information Security

    We help our customers to grasp and secure the most important asset - the information.