Dynamics 365 Field Service

Support service staff at your customers

Dynamics 365 Field Service is a tool to help customer service staff. Solve problems proactively using IoT (Internet of Things) before customers notice them.

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Offer proactive service

Proactively identify and solve problems remotely before customers notice them using IoT sensors.

Transform your cost center into a profit-making profit center by moving from a model with scheduled service to providing predictive maintenance on time through signals from IoT data.

Automate scheduling

Choose the right techniques at the right time using AI-based scheduling recommendations and manual, semi-automatic or fully automatic scheduling.

Minimize travel time and maximize resource utilization, while you can adapt your work to delays, cancellations and urgent work with the help of built-in optimization of the scheduling board.

Read more about our other areas of expertise in CRM

Business Area

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Manage matters efficiently & capture knowledge with Dynamics 365 Customer Service. A complete solution for consistent & connected support in all channels.

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