Family Homes were in need of a new intranet. Together, we created an award-winning intranet with the employee in focus. Read more about the project – from the first day to being selected Best Intranet at Web Service Awards.


Since 2016, we have had a framework agreement with Family Homes (Familjebostäder) including support, administration and further development of their internal and external web. Family Homes had an old version of Episerver that required an upgrade due to technical reasons. Since the upgrade would entail a major rebuild, they wanted to take the opportunity and look at the entire intranet. The challenges were a short timeframe, a large editorial work with rewritten content and a technical challenge in getting all the functionality ready.


An analysis, including quantitative and qualitative in-depth surveys and dialogue sessions with employees, was done by Family Homes before the project began. Based on the analysis, the development of a user-friendly and employee-friendly intranet began.

We have had a close collaboration between our two business areas Communication, who developed concepts and sketches, and Interactive, who developed the intranet.

The intranet is built in Episerver CMS 11 with a customized search solution based on Elastic search.


The result is an intranet with user-friendliness and clarity for the employee. The project also shows that we had a solid preparation before getting started and an efficient and good collaboration with Family Homes.

In the user survey conducted in 2019, many employees stated that their work is easier and faster than before thanks to the intranet’s functionality and content.

The Intranet was awarded Best Intranet 2019 at the Web Service Awards.

About Family Homes

Family Homes (Familjebostäder) – a public utility housing company part of the Stockholm City Hall AB Group with more than 300 employees and sales under 2 billion SEK per year.

"The intranet are strengthening the culture, increasing commitment and encouraging participation."

Web Service Awards jury

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Patrik Zenno

Manager Interactive

patrik.zenno@consid.se +46 70-770 63 73