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The previous service portal “My pages” was difficult to use and outdated, as it was based on the customer’s business and not on users and their needs. Our assignment included research, requirements, design, development and communication around the new service portal.

The challenge

The previous service portal “My pages” was difficult to use and outdated, as it was based on the customer’s business and not on users and their needs. The platform was also built in different stages with a mixed page structure and complex services in an older and difficult-to-access system. The need to create a new, user-friendly and efficient platform with new digital services was big and we took on the task.

The solution

Our assignment included research, requirements, design, development and communication around the new service portal. This included analysis and strategy, concepts and requirements, iterative production as well as layout and strategy for communication with the target group. In addition, we developed a design system with, among other things, a digital style guide and a library with new templates. We have also continuously acted as a digital strategic partner for the customer’s communications department.

The result

The new “My pages” provides simpler and more effective opportunities for the customer, and the customer’s customer, to create content, campaigns and also future requirements for both the users and the entire business. The components of the developed design system also complement the existing graphic profile and make it easier for users to work with. By creating a solution that provides a better user experience, more efficient tools and a scalable, further developable system, we have helped MYH drive its digital transformation forward.

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